Service Plus Plan Maintenance Program
Your production shop will use Service Plus Plan to decrease downtime and anticipate future repair expenses.
Service Plus Plan is a comprehensive, yet economical, Welding Equipment Maintenance Program incorporating monthly service inspections and maintenance, custom-fit to the exact needs of your welding and cutting shop.
Carefully scheduled maintenance of all your welding and cutting equipment allows our service technician to detect problems and predict future failures, saving your company costly down time and unexpected repair expense. We'll also provide engineered modifications to help you benefit from the latest welding technology. Service Plus Plan predictive maintenance always includes a comprehensive written diagnosis, reporting what we did, why your part failed and how you might prevent that failure from happening again. We'll maintain a complete history file on your equipment, documenting every detail of its service.
Whenever we see ways you can solve problems or save money... we'll tell you.Any time you expand or change environments, Industrial Source will have a wealth of expertise to help you solve welding and cutting applications. Our consultation includes providing you a contact list of welding equipment and product manufacturers, to help you maximize productivity in all applications and processes. (Even if you bought your equipment somewhere else, we're happy to maintain it for you.) We'll make recommendations to fit your welding and cutting equipment to the precise job you need to do, including engineering any necessary modifications, so you can reduce your overall operating costs. Every contract is custom-fit to your particular shop, considering your environment and reliance on welding.On average, each machine needs to be inspected at least twice yearly. We put you on a custom schedule, which often will include providing you with a replacement when your equipment is in our shop.
Service Plus Plan clients are given priority response over all per-call service requests. We pick up and deliver your equipment FREE on a schedule customized to your shop's needs. In most cases, we'll have your machine picked up and replaced the very same day. For repair times, you may check with our Service Manager.
Information: | The Service Plus Plan is Industrial Source's comprehensive, yet economical welding equipment maintenance program. It is designed for customers who cannot afford costly down time and require immediate attention to all welding equipment failures and problems.
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Product | Priority Response | Highlights: | Preventive Maintenance |
| Predictive Maintenance |
| Engineered Modifications |
| Comprehensive Diagnosis |
| Consultations |
| Recommendations |
| Service Documentation |
| Service and Maintenance History |
| Controlled Downtime Costs
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Product Features: |
- Priority responses to Service & Equipment Maintenance requests are made during working hours, with emergency service available after hours.
- Scheduled preventive maintenance will be done by customer equst and according to recommendations specified by Industrial Source.
- During the scheduled maintenance, our service technician may detect or predict future problems or failures saving your company costly down time or unexpected repair expense.
- Engineered modifications can be done, to best utilize the latest welding technology.
- Comprehensive diagnosis and remedy will accompany all equipment upon service completion.
- Consultations may be provided by Industrial Source, along with a contact list of welding product and equipment manufacturers, to help you maximize productivity in all welding applications or processes.
- Recommendations will be made upon request or as Industrial Source recognizes solutions to problems or beneficial cost saving advantages to your company.
- Documentation of all work performed will accompany all equipment upon service completion.
- A complete history of service and maintenance performed will accompany all equipment upon completion and will be kept on file, made available at your request, for your convenience.
- To control down time costs, a machine to replace equipment being serviced may be provided FREE OF CHARGE upon your request.
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Response Commitments | Response is provided on a priority basis over per call service requests. Typical response times may be obtained from the Service Manager.
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Standard Hours of Coverage | Service is available 8 hours per day, Monday through Friday, excluding Industrial Source observed holidays. After hour emergency service is available as needed 24 hours per day, 7 days per week.
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Term | The initial contract term for Service Plus is 1 year. It may be cancelled thereafter upon 90 days notice.
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Customer Responsibilities | In order to provide Service Plus, Industrial Source must: |
| - be immediately notified of equipment malfunction
- be allowed full and unrestricted access to all equipment and communication facilities
- have a customer representative communication regarding the specific equipment problem
- have owners manuals and service manuals of equipment not sold by Industrial Source or unfamiliar to service technician
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Conclusion | The Industrial Source Service Plus Plan could be a very beneficial program for your company. No matter how large or how small, if your company utilizes welding equipment in its day-to-day operations, you cannot afford to ignore the Service Plus benefits. For more information on a program custom fit to your specifications, call Industrial Source at 344-1438. |
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